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User Support

User Support

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Congratulations, Petition, Complaints, Claims and Suggestions

The FPQRS is a tool that promotes the good management of the tourist destination Arví Park and the travel agency Arví, providing an efficient service that guarantees that all the congratulations, requests, complaints, complaints and suggestions presented by visitors, tourists and community before the Management, are developed in a specific order as part of its commitment to sustainability and quality of the provision of good service and operation.

Congratulations: it’s the manifestation that expresses the satisfaction or satisfaction with an official or with the process that generates the service.

Petition: is any expression of conformity or not, with the products and / or services offered by the entity. It is also any expression of proposal or request for information that anyone requires.

Complaint: is the verbal or written manifestation of dissatisfaction made by a natural or legal person or its representative with respect to the conduct or act of an official.

Claim: is the verbal or written manifestation of dissatisfaction made by a natural or legal person regarding the non-compliance or irregularity of any of the characteristics of the products or services offered.

Suggestion: it’s a proposal that formulates a user or institution for the improvement of the services.

Channels to present FPQRS at the Arví Park Corporation

Telephone

Contact the line 018000517429 nationally or in Medellín to 4442979 extension 100.

Written physical or via email

Please send the FPQRS in writing with the following information:

  • Facts, reasons and causes of the claim, and the explanation of the rights that you consider were violated.
  • Concrete solutions you want to receive.
  • Personal information such as identification number, address, contact number and email.
  • Attach documents that support your claim, if you have them.
  • Physical documents can be delivered to the Arví Park Environmental and Cultural Center, Santa Elena district, Piedras Blancas path, El Tambo sector, near the Arví cable landing square.
  • By electronic means you can send the information to the email corporacion@parquearvi.org
  • Written communications can also be done in the suggestion boxes located in the Arví Park Interpretation Centers.

The formats for leaving a physical FPQRS can be obtained at the Arví Store, the Interpretation Centers and at the offices of the Arví Park Corporation.

Alternate means

You can send your FPQRS through the portal www.parquearvi.org, User Support section or in the social networks of the Corporation and the Park.

VISITAS AL

PARQUE

Visitantes durante el 2021

COMUNIDAD

DIGITAL

CONTACT US

Address: Environmental and Cultural Ignacio Vélez Escobar Center Arví Park. (Santa Elena - Piedras Blancas, El Tambo). Near the square next to the Metrocable Arví (cable car).

Phone number: +57(4)444 29 79

E-Mail: corporacion@parquearvi.org


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Corporación Parque Arví - Todos los derechos reservados 2016. Potenciado por BTODigital agencia de marketing digital

  • About the park
    • Prepare to Arví
      • Where are we located?
      • How to get?
      • Hiking in Arví
      • Arví by Bike
      • Recommendations
      • Handbook of the Responsible Visitor
    • Tourist attractions
    • Paths
      • Ancestral
      • The Brooklet
      • Trail of the hill
      • Orchids, Bromeliads and Anthuriums
      • Flora
      • Biodiverse
      • Zango
      • Guava Gate (Portón del Guayabo)
      • Vital
      • Archaeological
      • Bewitched (Embrujado)
      • Myths & Legends
    • Arví Shop
  • Arví Tourism
    • Ecofiestas temáticas
    • Arvi Gardening
    • Arví Challenge
    • Arvi Experience
    • Business meetings
    • Birdwatching
    • Ecotourism in Arví
    • Discovering The Past
    • Happiness on the Park
    • Hiking
    • Learn, Have Fun And Recycle At Arvi
    • Night Hiking
    • Arví Picnic
    • Tradition, flowers and culture
    • Tree planting
    • Welfare Arví
  • Build your Plan
    • Arví Challenge
    • Arví Explorers
    • Arví Incentives
    • Business meetings
    • Birdwatching
    • Eco Theme Parties
    • Forest, friends and hamburger
    • Happiness on the Park
    • Hiking
    • Night Hiking
    • Arví Picnic
    • Thematic Nights
    • Tradition, flowers and culture
    • Tree planting
    • Welfare Arví
  • Have Fun
    • Focus
    • Alphabet soup
  • Carbon Footprint
  • CORPORATION
    • What is the Arví Park Corporation?
    • Convocations and contracts
    • Applicable regulations
    • Documents regime tributary special
    • Documents of interest
  • STRATEGIC LINES
    • Environment and Cultural
    • Competitiveness
    • Marketing
    • Arví Culture
    • Community Rural Tourism
    • Replicating the model
  • ARVÍ INFORM YOU
    • News of interest
    • Arví Park diary
    • Videos
    • Photo gallery
    • #ExperienceArvi
  • EnglishEnglish
    • EspañolEspañol
    • EnglishEnglish
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