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Arví: Its meaning does not have an exact definition, it has been possible to study and to investigate that it is an indigenous word, that is, abundance.

Arví Park: Open park developed on public land, which has the construction of an organized tourism, under a strategy of conservation and promotion of the potentialities and strengths of the town, exalting its cultural and environmental richness as well as the archaeological heritage, The silletera tradition and the entrepreneurship of its people, through a proposal of sustainable nature tourism.

Biodiversity: also known as biological diversity, refers to the variety of life that is in a given space, takes into account plants, animals, fungi, microorganisms.

Competitiveness: the concept has no precise definition and is related to concepts such as productivity, efficiency, among others. Competitiveness is a concept that has no precise limits and is defined in relation to other concepts and according to context and product. In a general sense, the concept refers to the satisfaction of the public, clients or audiences based on the capacity of response, service, price or quality that is offered.

Community: refers to the set of people who inhabit a space, in this case, the territory of influence of the Park, who make up a social group.

Community Rural Tourism: Offer of tourist services, by an organized community, which participates, benefits and involves in the different links of the tourism production chain, in search of greater well-being, development and economic growth, valuing the natural and Cultural environment, enabling them to provide competitive, quality and sustainable services.

Complementary services: additional tourist services to accommodation and transportation, which may or may not be included in the tour package or plan.

Compostera: container created to deposit organic waste with the purpose of achieving its decomposition process so that the plant and animal matter is transformed into fertilizer.

Corporation: body made up of a group of entities and / or persons that perform various jobs and services independently in order to achieve a common goal.

Efficiency: the extent to which planned activities are carried out and planned outcomes are achieved.

Emergencies: coordinate operational, safety, emergency and logistics activities aimed at generating safety protocols to have the appropriate entities available when an accident occurs within the Park facilities.

Fauna: set of animals that inhabit and make up a territory.

Flora: set of plants that occupy a territory.

Plan or tourist package: a previous combination of two or more tourist services, offered as a single product for a global price.

Sustainable Homes: implementation of environmentally friendly technologies in rural housing in the territory, seeking their commitment to the sustainability of the territory.

Sustainable mobility: generate environmentally friendly strategies and support them for implementation and supervision aimed at ensuring internal mobility within the Park, generating the smallest impacts on the ecosystem.

Sustainability: refers to the satisfaction of the current needs of a population or place, without affecting or affecting in the least possible natural resources and the environment, so as to have the capacity to meet the needs of future Generations. In order to achieve balance, economic, environmental and cultural aspects are taken into account.

Tourists: Any person who travels to a place other than his habitual residence, staying at least one night in the place he visits and whose main reason for traveling is leisure, rest, the occupation of leisure time, pilgrimages, health or Other activity at the place of destination.

Tourist products: the set of attractions, goods, and services that are used for tourist consumption by specific groups of visitors and tourists in a tourist destination.

Village: rural area of a municipality, which contains a population. According to the constitution of Colombia (1991), article 117, law 136 of 1994, is “internal part of a municipality and the power is given to the municipal council so that through agreements establishes said division, in order to improve the provision of services And ensuring the participation of the population in public affairs”.

Visitors: Any person who travels for a period of not more than one year, to a country other than the one that has his habitual residence and different from the one of his habitual environment and whose main reason for his visit, is not to carry out an activity that is Remuneration in the country visited.

Accept the risk: It means assuming the occurrence of the risk.

Accountability: it is the action, as a legal and ethical duty, that every official or person has to respond and inform the administration, management and yields of funds, assets or public resources allocated and the results in the fulfillment of the mandate that Has been conferred.

Avoid risk: eliminate the activity that generates the risk or replace it with a less risky one, do not undertake a project considered as risky.

Competence: proven ability to apply knowledge and skills.

Continuous improvement: recurrent activity to increase capacity to meet requirements.

Control risk: an error that cannot be avoided or detected opportunely by the internal control system.

Customer satisfaction: customer perception of the extent to which their requirements have been met.

Field Order: a document that informs those involved in the provision of the service the characteristics of the services contracted with the client.

Infrastructure: manage the resources necessary for the execution of works that are aimed at maintaining the spaces of the Park and also ensure the maintenance, maintenance, and adaptation of green areas.

Infrastructure: the <organization> system of facilities, equipment, and services necessary for the operation of an organization.

Inherent risk: there is an error that is significant and can be combined with other errors when there is no control.

Loyalty: activities aimed at achieving repurchase by customers.

Non-compliance: non-fulfillment of a requirement.

Operation: is the supervision, of tasks focused on the maintenance, repair, and adjustments for the support of the Arví Park.

Preventing risk: it is to anticipate its occurrence, by taking measures that decrease its probability of occurrence. This treatment option is quite used and effective.

Procedure: a specific way to carry out an activity or a process. The sequence of activities with their respective description, responsible and evidence of execution (Registration).

Process: A set of mutually related or interacting activities, which transform input elements into results.

Quality: the degree to which a set of inherent characteristics meets the requirements.

Quality Management System: a system to establish policy and objectives and to achieve those objectives to direct and control an organization with respect to quality.

Quality policy: global intentions and orientation regarding quality as formally expressed by top management.

Quality of Purpose: something coveted or intended, related to quality.

Requirement: Necessity or expectation generally established implicit or obligatory.

Risk: possibility that important errors or irregularities cannot be prevented or detected.

Risk protection: measures designed to protect people, economic resources, goods, information, etc; With the purpose of not incurring losses in the face of the materialization of the risk.

Security: participation in the Security Council of the village, coordination, and management of the entities in charge of the security between these the National Police, Secretary of Government of the municipality and Government in order to ensure to maintain the public order within the Arví Park and its surroundings.

Sustainability: income generation that allows the Corporation to continue to carry out its management.

Transfer risk: consists of transferring the losses that can be incurred when a risk materializes. Example: Insurance policies, outsourcing of processes and risk-sharing contracts.

Withholding the risk: to face in a planned way the occurrence of the risks by means of the creation of funds, provisions, obtaining lines of credit, etc.