Terms and Conditions | Online shopping

Terms and Conditions | Online shopping

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The Parque Arví Corporation is subject to the provisions of Law 300 of 1996, and in all the articles that conform it and are applicable to it, in addition to the regulatory decrees 1075 of 1997 and 2438 of 2010.

In consideration of this, we always want to offer you a shopping experience that is relevant and personalized.

To achieve this now we require some additional data at the time of registration in order to know you better and communicate about products that may be of interest to you.
Due to this we have defined our Privacy Policy, as well as our Terms and Conditions, as follows:


This document describes the general terms and conditions (the “General Terms and Conditions”) and the privacy policies (the “Privacy Policies”) applicable to the access and use of the services offered by CORPORACIÓN PARQUE ARVÍ ( “the Services”) Within the site www.parquearvi.org, (hereinafter “www.parquearvi.org” or “Site”), where these Terms and Conditions are found. Any person who wishes to access and / or subscribe and / or use the Site or the Services may do so subject to the General Terms and Conditions and Privacy Policies, along with all other policies and principles governing CORPORACIÓN PARQUE ARVÍ and Are incorporated herein by reference or are explained and / or detailed elsewhere on the Site. Consequently, all visits and all contracts and transactions carried out on this Site, as well as their legal effects, will be governed by these rules and subject to the applicable law in Colombia.

The Terms and Conditions and the Privacy Policies contained in this document shall be applied and understood as an integral part of all acts and contracts executed or celebrated through the offer and marketing systems included on this site among the users of this site and The CORPORATION PARQUE ARVÍ or “The Arví Park Corporation”, indistinctly.


The User must read, understand and accept all the conditions established in the General Terms and Conditions and in the Privacy Policies of CORPORACIÓN PARQUE ARVÍ, as well as in the other documents incorporated to them by reference, prior to their registration as User of The CORPORACIÓN PARQUE ARVÍ and / or to the acquisition of goods and services and / or delivery of any data for any purpose.

If the user makes use of the PARQUE ARVÍ CORPORATION Site, this will imply the full acceptance of the conditions established in the General Terms and Conditions and in the Policies of CORPORACIÓN PARQUE ARVÍ Colombia S.A.S. By such use of the site and / or its services, the User will be obliged to expressly comply with them, not being able to claim the ignorance of such General Terms and Conditions and of the Privacy Policy.

1. Legal Capacity

The Services are only available to persons who have legal capacity to hire. Persons who do not have that capacity and minors may not use the services. The acts performed by them on this site will be the responsibility of their parents, guardians, managers or curators, and therefore will be considered performed by them in the exercise of legal representation with which they count. Who registers a User as a company, must have the capacity to contract on behalf of such entity and to bind it to the terms of this Agreement.

2. Registration and Use of the Site

It is mandatory to complete the registration form in all its fields with valid data to become an authorized User of CORPORACIÓN PARQUE ARVÍ.com (the “Member” CORPORACIÓN PARQUE ARVÍ or the “User”), access to the promotions, and for the acquisition of Products and / or services offered on this site. The future Member CORPORACIÓN PARQUE ARVÍ must complete the registration form with your personal information in an accurate, accurate and true ( “Personal Data”) and undertakes to update the Personal Data as necessary. CORPORACIÓN PARQUE ARVÍ may use various means to identify its Members, but CORPORACIÓN PARQUE ARVÍ is not responsible for the certainty of the Personal Data provided by its Users. Users guarantee and respond, in any case, the accuracy, veracity, validity and authenticity of the Personal Data entered. Each member may only hold 1 (one) CORPORACIÓN PARQUE ARVÍ account, not being able to access more than 1 (one) CORPORACIÓN PARQUE ARVÍ account with different email addresses or by falsifying, modifying and / or altering their personal data in any way possible. If fraudulent and / or malicious use is verified or suspected and / or contrary to these Terms and Conditions and / or contrary to good faith, CORPORACIÓN PARQUE ARVÍ will have the final right to terminate the credits, cancel the accounts and Even of prosecuting the offenders.

CORPORACIÓN PARQUE ARVÍ reserves the right to request additional proof and / or data in order to corroborate the Personal Data, as well as to temporarily or definitively suspend those Users whose data can not be confirmed. In these cases of disqualification, CORPORACIÓN PARQUE ARVÍ may cancel the purchase made, without this generating any right to compensation, payment and / or compensation.

The Member, once registered, will have his email address and a secret key (hereinafter the “Key”) that will allow him to have personalized, confidential and secure access. In case of possessing this data, the User will have the possibility to change the Access Key, for which it must be subject to the procedure established in the respective site. The User undertakes to maintain the confidentiality of his Access Key, fully assuming the responsibility for maintaining the confidentiality of his secret Key registered on this website, which allows him to make purchases, request services and obtain information (the “Account “). Said Key is for personal use, and its delivery to third parties does not involve the responsibility of CORPORACIÓN PARQUE ARVÍ Colombia S.A.S or of the companies in case of misuse, negligence and / or incorrect.

The User will be responsible for all operations carried out in and from his Account, since access to it is restricted to the entry and use of a secret Key, of the User’s exclusive knowledge. The Member undertakes to notify CORPORACIÓN PARQUE ARVÍ Colombia S.A.S immediately and through suitable and reliable means, any unauthorized use of its Account and / or Clave, as well as the entry by third parties not authorized to it. It is clarified that the sale, assignment, loan or transfer of the Clave and / or Account is prohibited under any title.

CORPORACIÓN PARQUE ARVÍ Colombia S.A.S reserves the right to reject any application for registration or to cancel a previously accepted registration, without it being obliged to communicate or explain the reasons for its decision and without it generating any right to compensation or compensation.

3. Amendments to the Agreement

CORPORACIÓN PARQUE ARVÍ Colombia S.A.S may modify the General Terms and Conditions at any time by posting on the Site the modified terms. All modified terms will take effect within 10 (ten) days of publication. Within 5 (five) days following the publication of the modifications made, the User must communicate by e-mail clicking here if he does not accept them; In that case the contractual link will be dissolved and will be disqualified as a Member. After this term, the User will be deemed to accept the new terms and the contract will continue to bind both parties.

4. Procedure for making use of this website

In the contracts offered through the Site, the Bidding Company shall inform, in an unambiguous and easily accessible manner, the steps to be followed to execute them, and shall inform, as appropriate, if the electronic document in which the contract is formalized will be archived and if this shall be accessible to the Member. The mere fact of following the steps that are indicated for this purpose on this site to make a purchase, is equivalent to accepting that the Offering Company has effectively complied with the conditions contained in this section. It shall also indicate its postal or electronic mail address and the technical means at the disposal of the Member to identify and correct errors in the shipment or in its data.

5. Means of payment that may be used on the Site

The products and services offered on the Site, unless otherwise indicated for particular cases or offers of certain goods or services, can only be paid with the means that in each case specifically are indicated. The use of credit cards will be subject to the provisions of these Terms and Conditions and, in relation to its issuer, and the agreement in the respective Opening Contracts and Regulation of Use. In case of contradiction, what is expressed in the latter instrument will prevail. In the case of bank cards accepted on the Site, the aspects related to them, such as the date of issue, expiration, quota, blockages, etc., will be governed by the respective Opening Contract and Regulation of Use, in such a way that Companies Shall not be liable for any of the foregoing. The Site may indicate certain conditions of purchase according to the means of payment used by the user. CORPORACIÓN PARQUE ARVÍ may grant a discount in the form of credits that Users may discount in their purchase. In each case CORPORACIÓN PARQUE ARVÍ will unilaterally determine the maximum amount of credits that the User may use in a purchase and will detail it in the system, prior to initiating the payment process. The credits used by the Users will not be refunded in case of return of the products, for any reason that this happened.

6. Formation of the consent in the contracts celebrated through this Site

Through the Website, companies will make offers of goods and services, which may be accepted through acceptance, electronically, and using the mechanisms offered by the Site itself. Any acceptance of the offer will be subject to the condition precedent that the Bidding Company validates the transaction. Consequently, for any operation carried out on this Site, confirmation and / or validation or verification by the Bidding Company will be a requirement for the formation of consent. In order to validate the transaction, the bidding company must verify: a) That it validates and accepts the means of payment offered by the user, b) That the data registered by the client on the site coincide with those provided in the acceptance of the offer, c) That the payment is credited to the User.

In order to inform the User or consumer about this validation, the Bidding Company must send a written confirmation to the same electronic address that the User accepting the offer has registered, or by any means of communication that guarantees the proper and timely knowledge of the consumer, Or by effective shipping of the product. The consent shall be deemed formed from the moment this written confirmation is sent to the User and at the place where it was issued. The offer made by the User is irrevocable except in exceptional circumstances, such as that CORPORACIÓN PARQUE ARVÍ substantially changes the description of the article after an offer has been made, or that there is a clear typographical error.

Legal Notice: The sale and dispatch of the products are conditioned to their availability and product stocks. When the product is not available, Parque Arví Corporation will notify the client immediately and return the total value of the price paid.

7. Term of validity of the offer and price

The period of validity of the offer is that which coincides with the effective date indicated in the promotion or by virtue of the exhaustion of the quantities of products available for that promotion duly informed to the User, or while the offer remains available, the minor These deadlines. Whenever a promotion does not indicate a termination date, it will be understood that the activity will be extended until the corresponding inventories are exhausted.

The prices of products and services available on the Site, as long as they appear in it, will only be valid and applicable in this and will not be applicable to other sales channels used by companies, such as physical stores, telephone sales, other sales sites By electronic means, catalogs or others. The prices of products offered on the Site are expressed in Colombian Pesos unless otherwise stated. The offered prices correspond exclusively to the value of the offered good and do not include expenses of transport, handling, shipping, accessories that are not described expressly nor any other additional item.

Additionally, it is possible that a number of products may have an incorrect price. If there is a typographical error in any of the prices of the products, if the correct price of the item is higher than the one on the page, in our discretion, CORPORACIÓN PARQUE ARVÍ Colombia SAS will contact you before the product is shipped, And / or we will cancel the order and we will notify you about the cancellation.

The companies may modify any information contained in this Site, including those related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, until the moment of receiving an acceptance of purchase, which will bind the Offering Company, Subject to the conditions of validation indicated above, that is to say, once consent has been formed between the parties to a particular transaction.

8. Obligations of the Parque Arví Corporation with the user

Provide users with a voucher specifying the contracted services: date of the event with start and finish time (date of arrival and departure of the destination and length of stay). This is configured in the delivery of the confirmation of the final reservation, which establishes all the services that the plan has and that were selected by the user. The Arví Park Corporation will have the power to make modifications to the contracted tourist plan or service, in events of force majeure or unforeseeable event, without requiring user acceptance, as long as it does not modify the general conditions for which the Agency was contracted Of Travel and Tourism Arví, or modify in an amount greater than 10% the realization of the event.

The Parque Arví Corporation will advise users on the conditions of their reservations and, in general, on their obligations for the use of contracted tourist services, through the confirmation of final reservation. It will include information on recommended or known preventive health measures, events of loss of documents, care of personal effects.

Parque Arví Corporation, will advise the user on the restrictions that may be submitted to the tourist plan or service or one or more of its components, the carrying capacity or maximum number of people allowed in the Parque Arví or the place where The event will be performed or the service will be provided, informing it if it is the case that access to such sites may be impeded or limited in case the capacity is copied or if the place is suitable or suitable for people with reduced mobility.

Parque Arví Corporation will define the amount of the advance and term for the payment of the amount corresponding to the value of the package contracted by the user, in order to ensure his visit to the Park. This value will be paid at the total cost of the tourist plan and will not be refundable. Services not included in the package will be assumed by the user

9. Return Policy and Changes by Right of Retraction

CORPORACIÓN PARQUE ARVÍ, offer their customers the possibility of withdrawing from the purchase during the first 5 working days after the purchase and before the provision of the service.

The policies of cancellation, penalties, refunds or refunds are previously stipulated by the provider of the tourist service and the user will be subject to them; With prior communication by the Arví Park Corporation through the confirmation of the final reservation. In turn, according to the provisions of article 65 of Law 300 of 1996 The Arví Park Corporation establishes that for any cancellation of a agreed service, the client must make the payment of 30% of the same, if this is informed with 48 Hours of anticipation; For cancellations in a period of less than 24 hours prior to the event, the client must pay 50% of the service and when the user of the tourist services, fails to show or not to use the services agreed on the day of the event Will be penalized with 70% of the total invoiced for the tourist package that was contracted.

Once the conditions of cancellation or non-provision of the service have been verified, the refunds of the money to the users, if applicable, and according to the cases provided for in articles 63, 64 and 65 of Law 300 of 1996 shall be made more Within thirty (30) calendar days following the date on which the claim was filed with Parque Arví Corporation.

In the event provided for in article 65 of Law 300 of 1996, the refund established in this paragraph, shall proceed when the user has paid the services contracted wholly or partially to the service provider.


If the product was paid by credit card, will be reversed to your credit card, the money will be refunded to the card used up to 30 business days after CORPORACIÓN PARQUE ARVÍ accepts the reprint. These times of reversion depend directly on the bank of the consumer.
Only by complying with these conditions will the customer receive all the money of the product. Otherwise, the product will be returned to the customer and there will be no refund.


After the refund is approved, the customer can choose between these methods:

Bank Consignment: To have money deposited in the bank account, the account holder must be the same that made the purchase in CORPORACIÓN PARQUE ARVÍ. The repayment duration is 3 business days.

Reversal to credit card: Refunds made by this method may be partial or may be made for the entire order, as the case may be. CORPORACIÓN PARQUE ARVÍ will respond to the request for refund within a period of fifteen (15) business days. From the confirmation of the application, the bank will make the payment reversal, for which the client must be subject to the terms of duration in which this process is performed by the bank. The repayment duration is a maximum of 30 business days.

10. Supplier Responsibility Clause:

The Arví Park Corporation states that it works as an intermediary between users and providers of tourist services (hotels, restaurants, transportation, etc.). Consequently, Parque Arví Corporation is not jointly and severally liable in any event, and disclaims all liability In any case due to deficiencies that could arise in any of the services rendered being an obligation of means more than result consecrated in the Civil Legislation of our country. The responsibility for the transportation case will be in accordance with the provisions of Art. 3 DR 2438/2010, Any cancellation, penalty and return will be subject to the terms and conditions stipulated above.

Arví Park Corporation, its operators and agents do not assume responsibility for events such as accidents, strikes, strikes, earthquakes, climatic or natural phenomena, safety conditions, political factors, health matters and any other case of force majeure that may occur during The visit to the Park Arví and will only be committed to provide the services and to make the returns to take place according to the current legislation to date. Likewise, Parque Arví Corporation reserves the right to make changes to the itinerary that are necessary to guarantee the success of the visit to Parque Arví or the event.

The Arví Park Corporation will not be responsible for personal effects of any nature or any object that the tourist or visitor carries with him.

The Parque Arví Corporation constantly checks the quality of the products and services described in the tourist packages and plans according to the provisions of Law 300 of 1996, Decree 1075/97 and Decree 2438/2010.

11. Intellectual and Industrial Property

All content included or made available to the User on the Site, including texts, graphics, logos, icons, images, audio files, digital downloads and any other information (the “Content”) is owned by CORPORACIÓN PARQUE ARVÍ Colombia SAS Or has been licensed to it by the Provider Companies. The compilation of the Content is the exclusive property of CORPORACIÓN PARQUE ARVÍ Colombia S.A.S. And, in that sense, the User must refrain from extracting and / or reusing parts of the Content without the prior express consent of the Company.

In addition to the Content, trademarks, names or figurative marks, service marks, industrial designs and any other element of intellectual property that forms part of the Content (the “Industrial Property”), are owned by CORPORACIÓN PARQUE ARVÍ Colombia S.A.S. Or Supplier Companies and, for this reason, cannot be used by Users in connection with any product or service that is not provided by CORPORACIÓN PARQUE ARVÍ Colombia S.A.S. In the same sense, the Industrial Property may not be used by Users in connection with any product and service that is not of those that it commercializes or offers CORPORACIÓN PARQUE ARVÍ Colombia S.A.S. Or in a way that causes confusion with its customers or that discredits the Company or the Suppliers Companies.

12. Intellectual Property of Third Parties

The Parque Arví Corporation is a company that respects the laws and does not intend to take advantage of the reputation of third parties, appropriating the intellectual property protected by them. Therefore we have tools that seek to ensure that products that are purchased through our site are original and have legally entered the country. In view of the foregoing, if you suspect that any product on our site infringes on the intellectual property rights of third parties or infringes rights legally protected by you, please notify us in order to download such products immediately from our website and to initiate all actions aimed at Keep this from happening.

13. Responsibility of Arví Park Corporation in the Web Portal

The Arví Park Corporation will do everything within its capabilities so that the transmission of the Site is uninterrupted and error free. However, given the nature of the Internet, such conditions cannot be guaranteed. In the same sense, the User’s access to the Account may be occasionally restricted or suspended for the purpose of repairing, maintaining or introducing new Services. CORPORACIÓN PARQUE ARVÍ Colombia S.A.S. Will not be liable for losses (i) that were not caused by the breach of its obligations; (Ii) loss of profit or loss of business opportunities; (Iii) any indirect damages.

14. Terms of Law

This agreement shall be governed by and construed in accordance with the laws of Colombia, without giving effect to any principle of conflicts of law. If any provision of these Terms and Conditions is declared unlawful, void or for any reason is inapplicable, it must be interpreted within the framework of the same and in any case will not affect the validity and applicability of the remaining provisions.

15. Notifications

Any comments, concerns or claims regarding the above Terms and Conditions, the Privacy Policy, or the execution of any of these, must be notified in writing to CORPORACIÓN PARQUE ARVÍ Colombia S.A.S. To the following address: Cr 15 No. 103 – 37, Bogotá, Colombia.

16. Policy for protection of minors in relation to the Web Portal

Because minors may not fully understand all the provisions of our Policy and its implications, or validly decide on the options available to our adult users, we urge all parents, representatives or adults under whose supervision minors access To the Sites of the Arví Park Corporation to participate actively and carefully in the activities carried out by the minor on the Internet, to the services in said network that these children use, to the information to which they access, either when such children visit the Site of the Arví park corporation or any other third party site associated with it, and to teach them how to protect their own personal information while they are visiting web pages.

Parque Arví Corporation adopts the following special measures to protect the privacy of its users under 18 years

• Children under the age of 18 should not submit any personal information to the website www.parquearvi.org without the prior consent of their parents or representatives.
• Users under the age of 18 cannot be registered on the website www.parquearvi.org and can only be registered by their parents or guardians.
• If a minor under 18 duly registered as provided in the preceding paragraph wins a contest, the notice and the respective award will be sent to the parents or representatives who have practiced the registration of the minor user.

No personal information about persons under the age of 18 will be used for promotional or marketing purposes, on or off the website www.parquearvi.org

The Arví Park Corporation with RNT 24723, announces and warns its users about the legal and penal consequences for the abuse or sexual exploitation of minors and is subject to law 679/2001.

The Ministry of Communications of Colombia launched the Sano Internet campaign. It hopes to generate knowledge on the subject of child exploitation on the Internet, highlighting prevention, reporting, informational and institutional messages. The Ministry of Communications requires that all those who visit Internet sites in Colombia recognize what it means to prevent child pornography on the Internet. Within the development of the campaign and in compliance with Law 679 of 2001 and Decree 1524 of 2004, Parque Arví Corporation contemplates in its Code of Conduct the management and use of global information networks and protection against pornography. Its main objective is to prevent the disclosure of pornographic material or sensitive material through networks and computer equipment under the direct administration of the entity in order to prevent access to any kind of pornographic material.

Users can visit the following websites to make complaints about sites and contents of child pornography or sites that promote sexual services with children:

Phone: 01 800 0912667

Phone: 01 800 0912280
E-mail: contacto@fiscalia.gov.co

Crime Investigation Group
Carrera 77A # 45-61 Barrio Modelia
Phones: PBX: 426 6900 Ext. 6301-6302
Direct: 4266300
E-mail: adelinfo@dijin.policia.gov.co

Phones: 01 8000 918080 or (1) 6605520, (1) 6605530, (1) 6605540 from 7:00 a.m. to 9:00 p.m. Monday through Sunday

In addition, in the following directions you will find filtering mechanisms that can be installed on the computers.



Thank you for accessing the website of the Parque Arví Corporation ( “El Sitio”). We respect your privacy and your personal information.

Our Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this privacy policy explains the procedures that we follow in the collection, use and disclosure of your personal information.

Data protection is a matter of trust and privacy, so it is important for us. Therefore, we will only use your name and the information relating to you under the terms provided in our Privacy Policy.

We will only keep your information for as long as it is required by law or because of the relevance of the purposes for which it was collected.

You can visit the site and browse without having to provide personal information. During your visit to the site, you will remain anonymous and at no time will we be able to identify you, unless you have an account on the site and log in with your username and password.


Acceptance of cookies is not a requirement to visit the Site. However, we would like to point out that using the “my cart” functionality on the Site and accepting an order is only possible with the activation of cookies. Cookies are small text files that identify your computer on our server as a single user. Cookies can be used to recognize your Internet protocol address, which will save you time while you are on the Site or if you want to enter it in the future. We only use cookies for your convenience in using the site (for example, to remember who you are when you want to modify your shopping cart without having to re-enter your email address) and not to obtain or use any other information About you (eg segmented or hidden advertising). Your browser may be configured not to accept cookies, but this may restrict your use of the Site and limit your experience on the Site. The use of cookies does not contain or affect data of a personal or private nature and does not represent a danger of viruses. For more information about cookies, go to http://www.allaboutcookies.org or for information on removing cookies from the browser, visit www.allaboutcookies.org/manage-cookies/index.html


We have technical and safety measures in place to prevent unauthorized or illegal access or the accidental loss, destruction or occurrence of damage to your information. When data is collected through the Site, we collect your personal data on a secure server. We use protection programs on our servers. When we collect information from electronic payment cards, we use Secure Socket Layer (SSL) encryption systems that encrypt it by avoiding fraudulent use. Although it is not possible to guarantee the achievement of a result, these systems have proven to be effective in the handling of reserved information and since they have mechanisms that prevent the access of external threats (i.e. hackers). It is recommended not to send all details of credit or debit cards without encrypting electronic communications with us. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures require that we may occasionally request proof of identity before disclosing personal information. Please note that you are solely responsible for protecting against unauthorized access to your password and to your computer.


For the purposes of this policy, the words defined below will have the meaning assigned in this chapter, whether or not they are capitalized, or are in the plural or singular.

Authorization: Prior, express and informed consent of the holder to carry out the processing of personal data.

Privacy Notice: Physical, electronic or any other format, generated by the Treatment Manager, which is made available to the Owner for the Treatment of Personal Data, which informs the Cardholder of the information regarding the existence of the policies Of treatment of information that will be applicable to him, the way to access them and the characteristics of the Treatment that is intended to give to the personal data.

Personal Data: Any information linked to or associated with one or more specific or determinable natural persons.

Sensitive Data: Sensitive data means those that affect the privacy of the Holder or whose abuse may lead to discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical beliefs, membership of trade unions, Social or human rights organizations, or that promotes the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data on health, sexual life and biometric data, among others.

Responsible for the Treatment: Natural or legal person, public or private, that by itself or in association with others, perform the Processing of Personal Data on behalf of the Person in charge of the Processing of Personal Data.

Responsible for the Treatment: Natural or juridical person, public or private, that by itself or in association with others, decides on the data base and / or the Treatment of the data.

Holder: Natural person whose personal data are subject to Treatment.

Processing of Personal Data: Any operation or set of operations on Personal Data, such as collection, storage, use, circulation or deletion.


In the processing of personal data, the following principles shall be complied with:

Principle of purpose: The processing of Personal Data must obey a legitimate purpose that will be informed to the Holder.

Principle of freedom: The processing of personal data can only be exercised with the consent, prior, express and informed of the Holder. Personal Data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves the consent of the Holder.

Principle of truthfulness or quality: The information subject to treatment must be truthful, complete, accurate, updated, verifiable and understandable. Handling of partial, incomplete, fractional or error-inducing data is prohibited.

Principle of transparency: Treatment must guarantee the right of the Holder to obtain from the Arví Park Corporation, at any time and without restrictions, information about the existence of data that concern him

Principle of Access and Restricted Circulation: Personal Data, except for public information, may not be available on the Internet or other means of mass communication or dissemination, unless access is technically controllable to provide restricted knowledge only to the Holders or authorized third parties By that one.

Security Principle: The information subject to Treatment must be handled with the technical, human and administrative measures necessary to provide security for the records, avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access.

Principle of confidentiality: All persons involved in the processing of personal data are obliged to guarantee the reservation of the information, even after the end of their relationship with any of the work involved in the treatment.



Parque Arví Corporation may transfer and / or transmit personal data subject to treatment to third parties for purposes of protection against fraud and reduction of credit risk. We may transfer our databases that contain your personal information if we sell our business or part of it. In turn, it will be able to share the personal data collected, with third parties that have the quality of commercial and / or business allies so that they can offer products and / or services that allow to improve the value offer destined to the clients of the Arví Park Corporation. Apart from the provisions of this Privacy Policy, we may not sell or disclose your personal data to third parties without obtaining your prior consent, unless it is necessary for the purposes established in this Privacy Policy or we are required to do so by law. The Site may contain third-party advertising and links to other sites or frames from other sites. Please be aware that we are not responsible for the privacy practices or content of such third parties or other sites, nor for any third party to whom your data is transferred in accordance with our Privacy Policy.

Taking into account the above the Personal data will be used by the Arví Park Corporation to:

a. Provide services and products required.
b. Report on new products or services that are related or not, with the contracted or acquired by the Holder.
c. To comply with obligations contracted with the Holder.
d. Report on changes in products or services.
e. Evaluate the quality of products or services.
f. Develop marketing or promotional activities.
g. Send to physical, electronic, cellular or mobile device, – via text messages (SMS and / or MMS) commercial, advertising or promotional information about the products and / or services, events and / or promotions of commercial type or not of these , In order to promote, invite, direct, execute, inform and in general, carry out campaigns, promotions or competitions of commercial or advertising character.
h. Sharing, including the transfer and transmission of personal data to third parties for purposes related to the operation of CORPORACIÓN PARQUE ARVÍ.
i. Conduct internal studies on compliance with commercial relations and market studies at all levels.
j. Respond to legal requirements of administrative and judicial entities.
k. Share personal data collected with third parties that have the quality of commercial and / or business allies to be able to offer products and / or services that allow to improve the offer of value destined to CORPORACIÓN PARQUE ARVÍ clients, all the above in accordance with As set forth in Law 1581 of 2012 and its Regulatory Decree 1377 of 2013. The processing of my personal data may involve the collection, storage, use, circulation, suppression, transmission, transfer and / or reception of data, for the purpose with which were supplied.


The processing of personal data made by Parque Arví Corporation requires the free, prior, and express and informed consent of the Holder of said data. CORPORACIÓN PARQUE ARVÍ, in its capacity as Responsible for the Processing of Personal Data, has had the necessary mechanisms to obtain the authorization of the holders, guaranteeing in any case that it is possible to verify the granting of such authorization.

The authorization may be given verbally and / or by means of a physical, electronic document or any other format that allows to guarantee its later consultation. In any case, the authorization must be given by the Holder and in this case it must be possible to verify that it knows and accepts that CORPORACIÓN PARQUE ARVÍ will collect and use the information for the purposes that for the purpose is disclosed prior to granting Authorization.

In view of the above, the authorization requested should include:
a. Responsible for the Treatment and what data are collected;
b. The purpose of data processing;
c. The rights of access, correction, updating or deletion of the personal data supplied by the owner and,
d. Yes Sensitive Data is collected.
e. In addition, the Card Holder will be informed that he / she is not obliged to authorize the treatment, and (ii) that it is optional to deliver this type of information


The Owners of the Personal Data may at any time request the Treatment Manager what information is kept, as well as request updating ratification or deletion of said information, using the means described in number 7 of this policy. In addition, they may revoke the authorization granted.

The request for deletion of the information and the revocation of authorization will not proceed when the Holder has a legal, contractual or commercial duty to remain in the database.

To this end, the holder of the information through the different means predetermined by CORPORACIÓN PARQUE ARVÍ in number 7. He will make the claim indicating his identification number, the contact details and providing the pertinent documentation that he intends to assert. Yes CORPORACIÓN PARQUE ARVÍ estimates that for the analysis of the request requires more information on the part of the Holder, will proceed to communicate such situation. After two (2) months from the date of the request, without the applicant submitting the requested information, it will be understood that he has withdrawn the claim.

The maximum term to attend the claim shall be fifteen (15) working days from the day following the date of receipt. When it is not possible to attend to it within this term, the interested party will be informed before the expiration of the said term, the reasons for the delay and the date on which his claim will be dealt with, which in no case may exceed the eight (8) working days following the Expiration of the first term.


The Owner of the Personal Data will have the following rights:
a) Know, update and rectify the Personal Data.
b) Request proof of authorization granted to CORPORACIÓN PARQUE ARVÍ.
c) Be informed by CORPORACIÓN PARQUE ARVÍ, upon request, regarding the use that he has given to his Personal Data.
d) To present consultations with the Person in Charge of the Treatment, as established in number 3 of this policy, and to file complaints with the Superintendence of Industry and Commerce.
e) Free access to the Personal Data that are object of Treatment in the terms of article 21 of Decree 1377.
The Owner of the Personal Data will have the duty to keep his information updated and guarantee, at all times, the truthfulness of the same. CORPORACIÓN PARQUE ARVÍ will not be responsible, in any case, for any type of responsibility derived from the inaccuracy of the information.


CORPORACIÓN PARQUE ARVÍ will adopt the technical, human and administrative measures that are necessary to grant security to the registries avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access. These measures will respond to the minimum requirements made by current legislation and will periodically evaluate their effectiveness.


CORPORACIÓN PARQUE ARVÍ will be in charge of collecting and processing of Personal Data, Authorization and stored records, in all cases, preventing them from deteriorating, losing, altering or being used without authorization and keeping them with due security.
The customer service area is in charge of answering the requests, complaints and queries of the data owners and the Information Holders can exercise their rights to know, update, rectify and delete their Personal Data, sending communications to the Av. Carrera 15 # 103 – 37 of Bogotá DC, to the email notifications @ CORPORACIÓN PARQUE ARVÍ.com or to the telephones (571) 745-7888 / 487-2222.


This policy will apply as of July 27, 2013 and The information provided by the interest groups will remain stored for up to five (5) years from the date of the last Treatment, to enable us to comply with the Legal and / or contractual obligations, especially in accounting, tax and tax matters.

This policy may be modified at any time and unilaterally by CORPORACIÓN PARQUE ARVÍ.


The products purchased through the Site will be subject to the conditions of clearance and delivery chosen by the User and available on the Site. The information of the place of delivery is the sole responsibility of the User. The terms chosen for dispatch and delivery are counted from the time the Offering Company has validated the purchase order and the payment method used, and are considered business days for the fulfillment of said term. Orders will be dispatched from CORPORACIÓN PARQUE ARVÍ’s warehouses thirty (30) business days after the end of the sale.

CORPORACIÓN PARQUE ARVÍ will communicate by email to the Users the data so that it can track the status of the shipment through the Internet. If the User is absent when he is visited to leave the order and nobody receives it in the place of residence, a notice will be left indicating the time of the visit. During the next three (3) days of the first attempt, the mail will return to the address to make the delivery of the order. In the event that no one receives the product again, a third attempt will be made that if it fails, the product will be reinstated to CORPORACIÓN PARQUE ARVÍ, and the User must contact our offices to coordinate a new delivery whose cost will be at the sole expense of the User.

The User acknowledges and agrees that the location data provided for CORPORACIÓN PARQUE ARVÍ to deliver the products purchased through the Site are true and current. For the above, the User voluntarily declares that in providing such data, AUTHORIZES irrevocably the person who, at the time of delivery, is at the address provided by the user, and receives the product. By virtue of the above, whoever is at the address indicated by the User and declares in good faith his willingness to receive the products, will act on behalf of the User and therefore CORPORACIÓN PARQUE ARVÍ or its contractors will be entitled to deliver the products Acquired through the Site. This authorization includes, but is not limited to, persons who occupy, on a permanent or temporary basis, such as janitors of buildings and co-properties, domestic servants, janitors and generally any person who at the time of delivery declares to be authorized to receive the products. Therefore, CORPORACIÓN PARQUE ARVÍ will not be responsible for the loss or damages that may be suffered by the products once they have been duly delivered at the address provided by the User.
CORPORACIÓN PARQUE ARVÍ will be exempt from liability provided it can prove the delivery of the products at the address provided by the User.

Warning: CORPORACIÓN PARQUE ARVÍ cannot guarantee the shipment to some regions of the country of products considered over-sized or over-weight by mail companies. When this happens, we reserve the right to revoke orders that are in these conditions, in which case the order will be reversed and the price will be refunded to the customer in the shortest possible time.

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